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Businesses are built by growing relationships with customers. Culture is created by the stories those relationships tell. Two of the most important differentiators of a business are its talent and its culture. Talent energized by a compelling culture will drive organizational success and provide innovative growth opportunities for both the business and the individual.
Based on her more than thirty years at Chick-fil-A, most of which have been spent as Vice President, Corporate Talent, Dee Ann Turner shares how Chick-fil-A has built a devoted talent and fan base that spans generations. It's My Pleasure tells powerful stories and provides practical applications on how to develop extraordinary talent able to build and/or stimulate a company's culture.
- Sales Rank: #42388 in Books
- Published on: 2015-11-03
- Released on: 2015-11-03
- Original language: English
- Number of items: 1
- Dimensions: 8.50" h x .44" w x 5.51" l, .0 pounds
- Binding: Hardcover
- 160 pages
Review
Turner provides specific, actionable advice on hiring and mentoring new personnel... She offers her counsel in a breezy, anecdotal style that avoids business jargon or didactic proselytizing. Overall, this is a clearly written, sensible response to human resource issues that every company inevitably faces.
An excellent resource for anyone tasked with the professional management of others.
Kirkus Reviews
Review
"This is one of those rare books that contains such deceptively simple wisdom that you'll wonder, 'Why doesn't every company do this?'"
Patrick Lencioni
President, The Table Group
Author of The Five Dysfunctions of a Team and The Advantage
“Many people love and admire Chick-fil-A. This is a closer look at 'why.' Enjoy and be enriched!”
Dr. Henry Cloud
Author of Boundaries: When to Say Yes, How to Say No to Take Control of Your Life
“Chick- fil-A is an extraordinary organization with one of the most distinctive and most powerful cultures I have ever studied. Dee Ann Turner has done a masterful job of allowing us to see into this culture and understand what makes it so vibrant and so strong.”
Marcus Buckingham
Bestselling Author
“The culture modeled at Chick-fil-A is one to be emulated. Read Dee Ann Turner's It’s My Pleasure and get your organization headed in the right direction.”
Ken Blanchard
Chief Spiritual Officer, The Ken Blanchard Companies
Co-Author of The One Minute Manager and Leading at a Higher Level
"Every business owner, every leader, and every future leader who wants to lead well and create a thriving culture must read this book. It's My Pleasure is a thoughtful blueprint of how to build and sustain a healthy culture. Filled with timeless principles, engaging stories and wise counsel, Dee Ann Turner has created the must have book for leaders."
Alli Worthington
COO, Propel Women
Author of Breaking Busy
About the Author
Dee Ann Turner has worked for Chick-fil-A for more than 30 years and currently serves as Vice President, Corporate Talent. Over the years, she has played a key role in growing Chick-fil-A’s unique and highly regarded culture while overseeing recruitment, selection, and retention of corporate staff and the recruitment and selection of Chick-fil-A franchisees. Dee Ann's insightful knowledge and applicable tools to building an positive and influential company culture are revealed in her book, It's My Pleasure: The Impact of Extraordinary Talent and A Compelling Culture.
Dee Ann attended Cincinnati Christian University in Cincinnati, Ohio, majoring in journalism and Christian education. She completed her education at Clayton State University in Atlanta with a degree in management. She received further certifications at Goizueta School of Business at Emory University, Darden School of Business at the University of Virginia, Kenan-Flagler Business School at UNC Chapel Hill, and she also completed the Advanced Management Program at Harvard Business School. Dee Ann is currently a board member for the Kenya Project, which provides education, homes, food and spiritual growth for children in Kenya. Additionally, she serves on the board of Proverbs 31 ministry in Charlotte, NC; she has a passion for missions that support women and children and strengthen families. Dee Ann and her husband, Ashley, have three sons.
Most helpful customer reviews
15 of 15 people found the following review helpful.
One of the best books on organizational culture I have ever read.
By John B. Spence
I have read dozens, if not hundreds of books on corporate culture, vision, mission, core values, company purpose… And this is absolutely one of the finest. I picked it up in an airport and read it on a one hour flight and almost used up an entire highlighting pen. This is one of the most concise, clear and understandable descriptions of how to build a strong organizational culture. Whether you run a large organization or a small business, this book will give you wonderful ideas about how to improve/strengthen your business. I have several clients that I'm going to send a copy of this book because it does such a superb job of sharing critical business ideas. Also, I was concerned that because the book was about Chick-fil-A it would have a significant amount of religious overtones – there is some discussion of religion the book, but it is not overwhelming, so people of any faith will be able to find value in reading it. I give this book a very strong recommendation.
7 of 7 people found the following review helpful.
Dee Ann's 30 years of experience at Chick-fil-A provides examples of how to select the best talent while maintaining the corpora
By S. Bender
"It's My Pleasure" provides the reader with a tried and true road map to successful talent selection practices. Dee Ann's 30 years of experience at Chick-fil-A provides examples of how to select the best talent while maintaining the corporate culture in an engaging style.
4 of 4 people found the following review helpful.
A must read for anyone leading or on a team
By Mark Lowery
Managing people is a difficult task and Dee Ann Turner doesn't avoid that fact. But what she does is lays out a clear path for managing people and building teams in such a way that the positive culture produces the desired result. The power of culture does the hard work instead of constantly tinkering or managing the people. Creating this kind of culture is hard work and after 30 years of work at Chick-fil-A Dee Ann Turner seems to be a hardened veteran at it. The value of this book is in its simplicity, applicability and transferability to almost any team setting. People are complicated but this book simplifies the process in a very powerful way. A must read for anyone leading or on a team.
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